  Kondratyeva-Ivanova-Rudovsky-tik-72-2026-2-ru.pdf |
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- Quality indicators for personal fall protection equipment based on consumer satisfaction analysis
- Kondratyeva E. P., Ivanova V. A., Rudovsky P. N. Quality indicators for personal fall protection equipment based on consumer satisfaction analysis. Technologies & Quality. 2026. No 2(72). P. 13–17. (In Russ.) https://doi.org/10.34216/2587-6147-2026-2-72-13-17.
- DOI: https://doi.org/10.34216/2587-6147-2026-2-72-13-17
- УДК: 614.821.3
- EDN: LILQTW
- Publish date: 2026-04-27
- Annotation: Assessing consumer satisfaction is crucial for ensuring product quality and competitiveness in the market. To this end, this study employed a quantitative assessment method based on a consumer survey. The results of the survey analysis made it possible to determine quality indicators for personal fall-protective equipment based on consumer opinions. The requirements for personal fall protection equipment include as follows: bright colour; provision of reflective elements; secure fit on the body; reliability of fasteners; moisture resistance of the material; and maintenance of the material’s elasticity at operating temperatures below 0 °C. The identified consumer properties will enable manufacturers to improve the quality of personal fall protection equipment and enhance their competitiveness in the Russian and global markets.
- Keywords: personal fall protection equipment, customer satisfaction, quality indicators, consumer requirements, survey, expert evaluation method, cogency coefficient
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